Refund policy

Return & Refund Policy

 Due to hygiene and health protection reasons, we do not accept returns or exchanges on press-on nails or other beauty items once the packaging has been opened or tampered with.

This policy ensures the safety and cleanliness of our products for all customers.

 

✔Exceptions – Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will be happy to offer a replacement or refund in such cases.

To process a return for a faulty item, please email us at hello@uminailstudio.co.uk

 

• Your order number
• A clear photo of the faulty or damaged item
• A description of the issue

 

We will review your request and get back to you within 2 business days.

 

❌Non-Returnable Items

We do not accept returns on:

• Used or opened items
• Custom or made-to-order designs
• Sale items or gift cards

 

3. Cancellation Policy

❌ Orders can be cancelled within 12 hours of placing them. After this window, your order may already be in processing or dispatch and cannot be changed or cancelled.