Due to hygiene and health protection reasons, we do not accept returns or exchanges on press-on nails or other beauty items once the packaging has been opened or tampered with.
This policy ensures the safety and cleanliness of our products for all customers.
✔Exceptions – Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will be happy to offer a replacement or refund in such cases.
To process a return for a faulty item, please email us at uminailstudio2025@gmail.com
- Your order number
- A clear photo of the faulty or damaged item
- A description of the issue
We will review your request and get back to you within 2 business days.
❌Non-Returnable Items
We do not accept returns on:
- Used or opened items
- Custom or made-to-order designs
- Sale items or gift cards